§ 19-601.10. Rules of conduct.

[Rules of conduct.] Riders are asked to follow these rules of conduct to ensure the safety and comfort of all riders and the operator.

• Food and or/beverages are prohibited, unless necessary for dietary and/or medical purposes.

• Smoking is not allowed on board the vehicles.

• No riding under the influence of alcohol or illegal drugs.

• No abusive, threatening or obscene language or actions.

• No deliberate fare evasion.

• No physical abuse of another rider or the operator.

• No operating or tampering with any equipment while on board a paratransit vehicle.

• No radios, cassette tape players, compact disc players or other sound generating equipment are to be played aboard the vehicles.

• No tipping or other gratuities are allowed.

Riders who violate rules of conduct are subject to penalties, up to and including suspension of service. Note: Riders who engage in physical abuse or cause physical injury to another rider or operator may be subject to immediate and permanent suspension, and possible criminal prosecution.

Service suspension/termination appeal process. A rider who disputes the basis for a suspension or termination of service may request an appeal hearing by writing:

Laredo Transit Center
Manager, ADA Compliance/Accessible Services
1301 Farragut 3rd Floor West
Laredo, Texas 78040

El Lift has a two-step appeal process. A written copy of the appeals process may be obtained by calling the paratransit representative at [phone].

(Ord. No. 2005-O-338, § 1(10), 12-19-05)