§ 31-141.30. Record management system.

The utility's Jefferson Water Treatment Plant staff produces daily reports, which document the total plant flows and daily average water demands measured in million gallons of water per day.

Water sales are reported by the utility's customer service division on a daily basis as new water customers pay for the connection of a new regular or irrigation meter. A customer information system is used to control the water delivered to each customer on a monthly basis according to the meter reading dates. The customer service division is responsible for maintaining the customer billing accounts current. In addition, the customer service division processes applications for temporary fire hydrant meters and installs temporary meters for contractors who need to use water from a fire hydrant for construction purposes. The temporary meter registers the amount of water released through the fire hydrant, and the water used is then paid for by the contractor. The utilities department customer service division recently underwent a new billing system by changing the format from postcard to full page. The new format includes the consumption used by the customer in addition to a bar graph that demonstrates a one-year history of water usage displayed on a monthly total. Plus, the new format allows for important text messages to be included on the full page document to ensure that all customers receive the important message intended.

Water sales are also reported by the utility's engineering division as it bills contractors or developers for the total amount of water used to flush the water lines, conduct pressure tests, and conduct bacteriological tests for their development.

This record management system used by the utility records the water pumped, water delivered, water sales, and water losses for all water customers at all times.

( Ord. No. 2014-O-048, §1(Exh. A), 4-21-14 )